FREQUENTLY ASKED QUESTIONS
Frequently asked questions
I’m in the UK – what are my delivery options?
Standard Economy Delivery
We ship all our Standard Service orders via Royal Mail 1st Class post. Your order should arrive within 3-5 working days but we do ask you to wait 7 working days before contacting Customer Service for assistance.
Express Next Day Delivery
Shipped via DPD couriers the cut off time for Next Day delivery is 14:00 Monday to Friday, so if you place an order for next day delivery at 14:01 on a Monday, it will ship on a Tuesday and arrive on a Wednesday. Please note orders for next day delivery on a Saturday, Sunday or Bank Holiday will be shipped on the next available working day.
Priority Saturday Delivery
Shipped via DPD couriers the cut off time for Saturday delivery is 14:00 Friday. When placing an order on a Friday, select Saturday delivery from the drop down and proceed to the checkout. If Standard Next Day is selected it will be delivered on the next working day.
I'm not in the UK - what countries do you ship to?
Belgium, Germany, Luxembourg, Netherlands, Switzerland
Denmark, France, Ireland, Italy
Austria, Croatia, Czech Republic, Estonia, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovenia, Spain, Sweden
Azerbaijan, Bosnia & Herzegovina, Bulgaria, Georgia, Iceland, Kazakhstan, Liechtenstein, Moldova, Monaco, Montenegro, Portugal, Turkey
United States, Australia, New Zealand
Hong Kong, Japan, Singapore, Taiwan, United Arab Emirates
I’m worried about my parcel, and it’s outside of your office hours - what can I do?
I'm not sure if I'll be in or not to sign for my delivery – what happens if I'm out?
Either Royal Mail or DPD depending on your choice of delivery will leave you a ‘failed delivery’ card and also attempt a second delivery the next working day. If still unsuccessful they will take the parcel back to your nearest depot for collection within 5 days from the first delivery attempt. You’ll need to use the details on the card to arrange re-delivery or collection at your convenience. You should also receive a text or email from DPD with your allocated delivery slot (to the hour), you can then respond to the message following their instructions to request delivery on another day.